Transform your Support model by Accelerating Resolution
Automate SR resolution with Machine Learning and AI-driven automation
Smart Resolve automates service ticket creation and fully resolves Level 1 incidents, reducing ticket creation time by up to 40% while eliminating manual IT intervention through intelligent problem diagnosis and self-healing capabilities.
Key Capabilities
Automated Service Request Management
- Automated SR creation using AI-powered issue flagging and routing
- Intelligent ticket generation with pre-populated fields based on issue context
- Prioritization algorithms ensuring critical issues receive immediate attention
- Automated assignment of SRs to appropriate resolution teams
AI-driven Level One SR Issue Resolution
- Automated Level1 issue resolution using intelligent problem-solving algorithms
- Real-time diagnostic capabilities identifying the root cause
- Automated workflows resolving issues without human intervention
- Self-healing system capabilities preventing recurring problems
Intelligent Problem Diagnosis and Analysis
- Advanced pattern recognition identifying similar issues and proven solutions
- Automated root cause analysis for system errors and performance issues
- Predictive problem detection preventing issues before they impact users
- Machine learning optimization improving resolution accuracy over time
Key Benefits
Accelerated Issue Resolution
- 40% decrease in SR creation time through intelligent automation
- Fully automated L1 issue resolutions eliminating manual intervention
- Faster resolution times with immediate response to common problems
- Reduced IT workload allowing teams to focus on strategic initiatives
Enhanced Reliability and Performance
- Proactive problem prevention through predictive monitoring and alerts
- Improved system uptime with automated self-healing capabilities
- Consistent resolution quality through standardized AI-driven processes
- Reduced system downtime through faster issue identification and resolution
Strategic IT Transformation
- Transformed support model from reactive to proactive
- Enhanced user satisfaction through faster and reliable issue resolution
- Reduced operational costs through automation of routine support activities
- Scalable infrastructure supporting business growth without proportional resource increases
Ready to Automate Your Support Model?
Smart Resolve transforms IT support operations by bringing intelligent automation to issue management. Instead of relying solely on manual troubleshooting, it proactively identifies, diagnoses and resolves common Fusion problems. This results in faster resolution times, less disruption and more efficient IT operations.
The result? Significant improvements in resolution speed, reduced support workload and a smoother end-user experience.
