Accelerate User Adoption and Learning
Embedded learning, guides and direction to speed up and simplify the users experience
Smart Guide embeds contextual training directly within Fusion transaction screens, reducing training time by up to 30% while accelerating user adoption through just-in-time learning and interactive guidance across all business processes and workflows.
Key Capabilities
Contextual Learning and Training
- Embeds training content directly in Fusion transaction pages
- Delivers just-in-time learning exactly when users need guidance
- Provides contextual help and guidance embedded directly in workflows
- Eliminates need to switch between training materials and data entry screen
Content Library and Resources
- Over 200 process videos covering Fusion processes and workflows
- Step-by-step process guidance for complex transactions
- Comprehensive video library spanning all major Fusion modules
- Best practices and user tips integrated into the Fusion user interface
Implementation and Integration
- Browser-based deployment requiring no additional software installation
- Seamless integration with existing Fusion environments
- Non-intrusive overlay that doesn't modify core Fusion functionality
- Seamlessly works with the major Fusion modules and applications
Key Benefits
User Adoption Enhancements
- 30% reduction in training time through embedded learning approach
- Faster user adoption with guidance embedded in Fusion transaction screens
- Accelerated upshifting for users or infrequent users
- Improved feature and system utilization
Support SRs and IT Benefits
- Reduced dependency on support teams through self-service learning
- Decreased support ticket volume for routine questions
- Enables users to resolve issues independently
- Minimizes interruptions for IT and support staff
Performance Enhancements
- Immediate productivity improvements for all user types
- Reduced time to competency for new users
- Enhanced user confidence and system engagement
- Measurable improvement in task completion rates and accuracy
Why Smart Guide?
Smart Guide transforms the way users adopt and engage with Fusion. By delivering in-app prompts, interactive walkthroughs, talk-to prompts assistance and over 200 process videos, enabling employees to learn and perform tasks directly in Fusion.
The result? Accelerated adoption, measurable productivity gains and cost savings while creating a self-sufficient and capable workforce.
